Intercom Helpdesk combines Fin, the #1 AI Agent, with a next-gen helpdesk to help teams deliver exceptional customer service at scale. The platform blends intelligent automation with human-friendly workflows to shorten response times and maintain consistent support across channels.
Key benefits include:
- AI-powered helpdesk automates responses, triage, and routing to agents
- In-app messaging keeps customer context centralized for faster resolution
- Customizable chatbots handle common inquiries with minimal human intervention
- Automated responses and smart routing speed up handling and reduce routine workload
- Real-time analytics and a clean dashboard enable ongoing optimization
Perfect for customer support teams at SMBs and enterprises seeking faster, scalable, AI-enhanced service.
